Automated Voice Response Service "Visible IVR"
Automation of call centers. We will promote telecommuting.
"Visible IVR" is a cloud-based IVR (Interactive Voice Response) service that informs customers who call a call center from their smartphones about the "web-based guidance menu" via SMS. With the visible menu (navigation), customers who call are guided to their desired service desk. By implementing this service, call centers no longer need operators to respond directly as before; they can handle initial responses through the web-based guidance menu. As a result, not only is the burden on operators significantly reduced, but it also enables the establishment of a telework system. 【Features】 ■ Can be retrofitted to existing call center systems ■ Easy to implement without the need for additional equipment ■ Industry-leading low cost ■ Operations can start in as little as 3 business days *For more details, please download the PDF or feel free to contact us.
- Company：ワイズヴォイス
- Price：Other
